Shipping Policy

At Rusty Knit, we strive to provide seamless shipping and a hassle-free shopping experience. Please read our Shipping and Cancellation Policy carefully to understand our procedures and guidelines.

1. Shipping Policy

1.1 Shipping Locations

  1. We offer shipping across India.
  2. International shipping is currently not available.

1.2 Processing Time

  1. Orders are processed within 1-3 business days after order confirmation.
  2. Orders placed on weekends or public holidays will be processed on the next business day.
  3. In case of delays due to unforeseen circumstances, customers will be informed via email.

1.3 Delivery Time

  1. Standard delivery within India takes 5-7 business days.
  2. Delivery times may vary based on location, weather conditions, and courier delays.

1.4 Shipping Charges

  1. Shipping charges are calculated at checkout based on the delivery location.
  2. Free shipping is available for orders above a specified amount (as mentioned on our website).

1.5 Tracking Your Order

  1. Once your order is shipped, you will receive an email with the tracking details.
  2. You can track your order status through the courier’s website using the provided tracking number.

1.6 Undelivered Orders

  1. If a delivery attempt is unsuccessful due to an incorrect address or recipient unavailability, the order may be returned to us.
  2. Additional shipping charges may apply for re-delivery.

2. Cancellation Policy

2.1 Order Cancellation by Customer

  1. Orders can be canceled within 24 hours of placement.
  2. To request a cancellation, contact us at support@rustyknit.com with your order details.
  3. Once an order is shipped, cancellations will not be accepted.
  4. Refunds for canceled orders will be processed within 5-7 business days to the original payment method.

2.2 Order Cancellation by Rusty Knit

  1. We reserve the right to cancel orders due to the following reasons:
    • Payment issues or fraudulent transactions.
    • Product unavailability or stock limitations.
    • Incomplete or inaccurate shipping details.
  2. In such cases, customers will be notified, and a full refund will be processed.

3. Contact Us

For any shipping or cancellation inquiries, contact us at:

  • Email: support@rustyknit.com
  • Phone: +91-9940908663
  • Address: F-704, Mantri Synergy, Padur, OMR, Chennai - 603103

By placing an order with Rusty Knit, you agree to our Shipping and Cancellation Policy. We appreciate your trust and support!